01
Who we are
G M Plastering & Lime Rendering is a plastering and lime rendering business based in Yaxley, Suffolk.
For the purposes of UK data protection law, G M Plastering & Lime Rendering is the data controller responsible for personal information collected through this website and during the course of providing its services.
Yaxley
Suffolk
IP23 8DH
Email: garymarcks24@gmail.com
Telephone: 07518 349787
02
Information we collect
We may collect personal information when you contact us, request a quotation or engage us to carry out work.
This may include:
- Your name
- Your email address
- Your telephone number
- Your property or correspondence address
- Information about your property and the work required
- Photographs or documents you provide with an enquiry
- Records of correspondence, quotations and agreed work
- Payment, invoicing and transaction information
We may also receive limited technical information when you visit the website. Further details are provided in our Cookie Policy.
03
How we use your information
We may use your personal information to:
- Respond to enquiries and quotation requests
- Discuss and assess proposed work
- Arrange property visits
- Prepare and provide quotations
- Deliver agreed plastering or rendering services
- Manage appointments and project communication
- Issue invoices and maintain financial records
- Meet legal, tax and regulatory responsibilities
- Establish, exercise or defend legal claims
- Protect the security of our website and systems
We will not sell your personal information or use it for unrelated marketing without an appropriate legal basis.
04
Our legal bases for using information
UK data protection law requires us to have a valid reason for using personal information. Depending on the circumstances, we may rely on the following legal bases:
Contract
Where using your information is necessary to provide a quotation, take steps at your request before entering into a contract or complete agreed work.
Legitimate interests
Where using information is reasonably necessary to operate and protect the business, manage enquiries, maintain client relationships or deal with disputes.
Legal obligation
Where information must be used or retained to meet legal, accounting, tax or regulatory requirements.
Consent
Where we have specifically asked for your permission. You may withdraw your consent at any time.
05
Who we may share information with
Personal information is only shared where necessary and appropriate. It may be shared with:
- Jotform, which provides the website enquiry form
- Website hosting, email and other technology providers
- Accountants, insurers and professional advisers
- Subcontractors or suppliers involved in agreed work, where necessary
- Government bodies, regulators or law enforcement agencies where required by law
The quotation form is provided through Jotform. Information submitted through the form is processed using Jotform’s systems. You can read the Jotform Privacy Policy for further information.
Some service providers may process information outside the United Kingdom. Where this applies, appropriate safeguards required under UK data protection law will be relied upon.
06
How we protect your information
Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to those who need it for legitimate business purposes. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
07
How long we keep your information
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected.
- Enquiries that do not lead to work will generally be retained for up to 12 months after the last communication
- Client, project, quotation, invoice and payment records may generally be retained for up to six years after the end of the relevant financial year
- Information may be kept for longer where required by law or where necessary in connection with a complaint, warranty, dispute or legal claim
Information that is no longer required will be securely deleted or destroyed.
08
Your data protection rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Ask for inaccurate or incomplete information to be corrected
- Ask for your personal information to be deleted
- Ask us to restrict how your information is used
- Object to certain uses of your information
- Request the transfer of information you provided
- Withdraw consent where processing is based on consent
These rights are not absolute and may not apply in every situation. We may need to confirm your identity before responding to a request.
To exercise a data protection right, email garymarcks24@gmail.com .
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Making a complaint
If you have concerns about how your information has been used, please contact us first so that we have an opportunity to address the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Visit ico.org.uk/make-a-complaint or telephone 0303 123 1113.
10
Changes to this policy
This Privacy Policy may be updated when our services, website or legal responsibilities change. The latest version will always be published on this page with its revision date.